DESKRIPSI PEKERJAAN

1. Manage & control the activity within Helpdesk & Monitoring team and make sure if the activity is done in accordance with the prevailing policy & procedure.
2. Create and update (if necessary) the monthly schedule of all members of Helpdesk & Monitoring team.
3. Has a role as a backup every time needed.
4. Report required data and log periodically to the Management.
5. Maintain and update customer data based on prevailing policy & procedure.
6. Create requirement to support daily operational in Helpdesk & Monitoring team then communicate with the Management.