DESKRIPSI PEKERJAAN

Some of your duties will include:

• Report to Superintendent Product Technical (Sales & Marketing)
• To provide technical support for the sales and marketing of refined metals (copper, gold, silver) and sulphuric acid and other by-products, ensuring that product specifications meet customer requirements. The Specialist supports the supervisor in managing technical aspects of the product, assists with customer inquiries, and ensures alignment between product offerings and market needs.
• To assist in technical training, documentation, and gathering market feedback, enabling the sales and marketing teams to effectively meet customer needs and regulatory requirements.
• Provide day-to-day technical support to the sales and marketing teams regarding technical nature of refined metals (copper, gold, silver) and sulphuric acid products.
• Assist in preparing technical documentation and presentations for customer engagements.
• Help respond to customer inquiries about product specifications, quality, and performance.
• Assist the supervisor in addressing technical issues raised by customers and providing solutions in coordination with internal teams.
• Support the supervisor in monitoring the quality of refined metals (copper, gold, silver) and sulphuric acid and other by-products to ensure they meet the required standards.
• Collaborate with the production and quality assurance teams to address any product quality concerns.
• Prepare and maintain technical product documentation, including specifications, safety data sheets, and compliance certificates.
• Assist in compiling reports on product performance, quality issues, and customer feedback for the supervisor.
• Support the supervisor in delivering technical training to the sales and marketing teams to enhance their product knowledge.
• Assist in developing training materials and ensuring the sales team is up to date on product specifications and innovations.
• Assist in gathering customer feedback and market data to help improve products or develop new offerings.
• Collaborate with the sales and marketing teams to identify potential areas for product improvement based on customer needs.
• Ensure that all product technical specifications comply with industry standards and regulatory requirements.
• Support the preparation of documentation needed for regulatory approvals and certifications.
• Other duties as assigned.